Upwork

// Impressing our client's clients //
SUCCESS STORIES

How to make
enterprise clients happy

Hint: Use a tried-and-true method and don't reinvent the wheel.

client:
FORTUNE 50 CPG
agency:
UPWORK
designer:
AMBLAGAR
The Background

Upwork is the world’s largest freelancing website that allows global businesses and independent professionals to find each other, without the traditional barriers of set time and place. Upwork Enterprise, their professional services division, provides recruitment and program management services to enterprise clients, helping them to find and engage with top freelancers and agencies.

THE CHALLENGE

A new enterprise client with a $5MM (million) purchase intent had recently started working with the Upwork professionals services team. Many of these clients’ employees felt out of their comfort zone, having never hired external agencies before. They were concerned about working with independent agencies, uncertain as to how to manage a remote workflow, and skeptical about results being up to their high standards. The Upwork Professionals team staked their reputation on making the right freelancer recommendations.  Any negative experience would make a valuable client unhappy—not to mention, blow back on the team—so it was imperative that risk be minimized as much as possible.

THE SOLUTION

Enterprise clients—especially new, skittish ones—need tried-and-true vetted agencies with prior enterprise experience and consistent customer satisfaction ratings. And that's where Amblagar comes in! As a top-rated Upwork agency with 100% job success rating and experience working with numerous Fortune 500 companies, we were uniquely positioned to help demonstrate Upwork's benefits to their new enterprise clients.

THE RESULT

Building confidence from the outset

We connect with the client by phone or video conference to discuss the job and their concerns and expectations. Using our established envisioning process, we quickly get to the heart of the client's needs to offer appropriate suggestions and solutions. Right from the outset, our clients relax, knowing their project is in good hands.

Process transparency

We are transparent about how we work. It's important for our clients to understand what we do and how we do it, so they can know what to expect, each stop of the way. It's reassuring to know what comes next, and to be able to see and understand all of the steps that lead to our mutual success.

Collaborative engagement

Our work plans involve the client at all stages of the project life cycle, allowing for feedback and directions at multiple check points. Our 5-star project management team takes the day-to-day oversight off of the client, giving them effortless control over the outcome.

TESTIMONIAL

"Amblagar has never met a creative problem they couldn't solve."

Cathy Nakis, COO, Good Stuff EateryIT Manager, P&G

Ready when you are.
Get in touch.

CONTACT US